Privacy Policy

INTRODUCTION

At J T Ross (PTY) Ltd T/A J T Ross, we deeply value your privacy and are committed to safeguarding it. This comprehensive privacy policy outlines our approach to protecting your personal information and how we collect, use, disclose, and store such data.

APPLICATION

This policy applies to all users who visit our website, utilize our application, or engage with us as customers by ordering our products or services.

PERSONAL INFORMATION

Scope. Your personal information encompasses data collected in the following ways:

Automatically when you visit our website or use our application.

Provided upon registration or submission.

Acquired through product or service orders.

Voluntarily provided by you.

This excludes anonymous, de-identified, statistical, and publicly available information.

Your Obligations. You may share your personal information or that of others only with appropriate permission.

ACCEPTANCE AND CHANGES

Acceptance. To order our products or services, acceptance of this policy, including any future changes, is required.

Changes. We reserve the right to modify this policy and will notify you of any changes on our website, application, or via email. By continuing to use our website, application, products, or services after the notification, you accept the updated policy.

COLLECTION

Automatically through Website. When you visit our website, your browser automatically transmits Internet usage information (e.g., IP address, browser details) that helps us optimize your experience and track your activities.

Automatically through Application. When using our application, relevant system information (e.g., operating system version) is automatically collected through analytics and technologies to enhance our services.

On Registration or Submission. During registration or submission, we may request identifying information (e.g., first name, surname, email address).

Through an Order. When you place an order for our products or services, specific information related to the order is required.

Voluntarily. We may ask for optional information on a voluntary basis.

Consent to Collection. Your consent will be sought, in compliance with applicable law, when collecting your personal information.

Purpose for Collection. The personal information you provide will be processed according to the purposes specified during your agreement to provide it. Processing involves gathering, disclosing, and combining personal data.

USE

Processing. We process your personal information to fulfill our obligations to you.

Cookies. Our website may use cookies to provide personalized experiences, remember preferences, and allow third-party services. You can adjust your browser settings, but disabling cookies may limit certain website features.

Messages. Identifying information may be used to send administrative and update messages about our website or application.

Promotional Messages. Promotional messages will only be sent if you opt into them. We may send one message inviting you to opt into promotional messages.

Targeted Content. Personal information may be used to provide you with targeted content on our website or application through an automated process.

Recording Calls. Telephone calls made to us may be monitored and recorded unless you request otherwise.

DISCLOSURE

Sharing. We may share your personal information with third parties to fulfill our obligations to you, including other companies within our group, contractors, or as required by law.

Honoring the Policy. Third parties receiving your personal information will be required to comply with this policy, to the extent possible under the law.

Mandatory Disclosure. Personal information may be disclosed to third parties if legally required, such as by relevant authorities or court orders.

Marketing Purposes. Aggregate statistical information derived from personal information may be disclosed to advertisers or business partners.

Personnel. Our personnel may access personal information to perform their duties, but not unnecessarily.

Change of Ownership. In the event of a change in ownership, the rights to processed personal information may be assigned to new owners.

SECURITY

The security of personal information is of utmost importance. We strive to comply with applicable data protection laws and implement advanced security measures such as firewalls and disaster recovery procedures.

STORAGE

Access. You have the right to request a description of the personal information we hold, correct or update it, or delete it (subject to legal obligations). Identity verification may be required, and a reasonable fee may be charged for associated costs.

Accuracy. We aim to keep collected personal information accurate, complete, and up to date.

Participation. Periodic requests to update personal information may be made, with appropriate identity verification.

Retention. Personal information is retained only for as long as necessary, unless otherwise permitted by law.

Transfer. Your personal information may be transferred to foreign countries with less stringent data protection laws, with your consent.

GENERAL

Updating or Removing. Personal information may be updated or removed through our website, application, or by contacting us.

Limitation. We are not responsible for the privacy policies or practices of others.

Enquiries. For any questions regarding this privacy policy or how we handle your personal information, please contact us via email.